TERMS AND CONDITIONS
ORDERS AND PAYMENTS
It is illegal to attempt to buy alcohol if you are under the age of 18. By placing an order with Brew Stories you are confirming that you are 18 or older.
When you give Brew Stories your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card to order from us.
All payments made to Brew Stories on our website are managed securely by PayPal.
We reserve the right to reject or cancel any order. If this happens we will contact you to explain why and refund any money you have paid us for that order.
We would normally use Parcelforce (24 or 48 hour delivery). Delivery is included in our prices.
If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. Delivery is deemed to have taken place when your Brew Box is left at your delivery address or with someone else in accordance with your instructions.
REFUNDS AND RETURNS
If you are unhappy with our service or the beer we send you just let us know and we’ll organise a return and refund. No quibble. Call on 0191 224 8910 or email firstname.lastname@example.org. It usually takes 2 to 3 days to process refunds.
PRODUCTS AND PROMOTIONS
Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated. We reserve the right to change or withdraw products displayed on our website without notice.
A RESPONSIBLE COMMUNITY
The Brew Stories/Brew Box community is about friendship and sharing. When using “#brewbox” or “#brewstories” hashtag on social media, your comments will be in the public domain and will be visible to anyone who visits our site. We will remove comments from our site if they are offensive or inappropriate.
We value the trust you place in us and will only pass your details on to 3rd parties when it is necessary to fulfil your order (e.g. couriers). We will never sell your data to third parties.