It is illegal to attempt to buy alcohol if you are under the age of 18. By placing an order with Brew Stories you are confirming that you are 18 or older.

When you give Brew Stories your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card to order from us.

All payments made to Brew Stories on our website are managed securely by PayPal.

We reserve the right to reject or cancel any order. If this happens we will contact you to explain why and refund any money you have paid us for that order.

We would normally use Parcelforce (24 or 48 hour delivery). Delivery is included in our prices.

If your order goes missing, or is damaged, between dispatch and delivery, we will send you a replacement order as soon as we can. Delivery is deemed to have taken place when your Brew Box is left at your delivery address or with someone else in accordance with your instructions.

If you are unhappy with our service or the beer we send you just let us know and we’ll organise a return and refund. No quibble. Call on 0191 224 8910 or email the_chaps@brew-stories.com. It usually takes 2 to 3 days to process refunds.

Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated. We reserve the right to change or withdraw products displayed on our website without notice.

The Brew Stories/Brew Box community is about friendship and sharing. When using “#brewbox” or “#brewstories” hashtag on social media, your comments will be in the public domain and will be visible to anyone who visits our site. We will remove comments from our site if they are offensive or inappropriate.

We value the trust you place in us and will only pass your details on to 3rd parties when it is necessary to fulfil your order (e.g. couriers). We will never sell your data to third parties.

We use cookies on our website to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. You are free to decline our cookies if your browser permits, although doing so may interfere with your use of some of the services within our website.


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